Last updated: October 28, 2026
AccessibleAgenda is a service of Left Hand Holdings, LLC. This policy covers our website, the free PDF checker, and the document service our customers use.
Information we collect
- Account details: your name, work email, organization and the addresses you approve to send documents.
- Billing details: handled by Stripe. We see your plan, invoices and payment status, but never your full card or bank account number.
- Documents and emails you send: the files themselves plus the sender, subject line and time they arrived.
- Free checker and W-9 requests: the file you check, and the email and organization you give us.
- Technical data: IP address and basic request logs, used to keep the service secure and prevent abuse.
We use one cookie, to keep you signed in. We do not use advertising cookies, tracking pixels or third-party analytics.
How we use it
We use your information to convert and return your documents, send you results and account messages, bill you, provide support, and protect the service from abuse. We do not sell your information, share it for advertising, or use your documents to train AI models.
Service providers
These companies process information on our behalf, only to run the service:
- DigitalOcean: application hosting and database
- Cloudflare: file storage and bot protection on the free checker
- Stripe: payments and invoicing
- Postmark: sending and receiving service email
- Google Workspace: our support and billing inboxes
- Anthropic: AI review of document structure. Under its commercial terms, inputs are not used to train its models.
We may also disclose information when the law requires it, such as in response to a valid subpoena, and we will tell you first when we are allowed to.
How long we keep things
| Data | Kept for |
|---|---|
| Original PDFs and working files | 7 days |
| Delivered web pages, PDFs and reports | 7 days after delivery, or until you delete them |
| Free-checker uploads | 24 hours |
| Free-sample outputs | 7 days |
| Job records (no document content) | 2 years, for billing and audit |
| Account data after cancellation | 30 days, except invoices, which Stripe keeps |
| Marketing contacts | Until you unsubscribe, plus 30 days |
Security
All traffic to the service is encrypted in transit. Files and data are stored on access-controlled systems, and only the people who need them to run the service can see them. No online service can promise perfect security, and if a breach affects your data we will notify you as the law requires.
Public records
The documents you send are usually public records already. Your organization remains the custodian of its records, and we are not responsible for responding to public records requests made to you.
Your choices
You can delete documents from your dashboard at any time. To see, correct or delete the information we hold about you, or to stop marketing email, write to us and we will respond within 30 days. Every marketing email also has an unsubscribe link.
Children
The service is built for government staff and is not directed to children under 13.
Changes
If we change this policy in a way that materially affects you, we will email account owners before the change takes effect and update the date above.
Contact
Privacy questions and requests: privacy@accessibleagenda.com.